{"id":104340,"date":"2024-07-27T02:30:56","date_gmt":"2024-07-26T21:00:56","guid":{"rendered":"https:\/\/anchanto.com\/solution\/delivery-experience\/"},"modified":"2025-03-27T09:50:34","modified_gmt":"2025-03-27T04:20:34","slug":"pengalaman-pengiriman","status":"publish","type":"solution","link":"https:\/\/prod-qa.anchanto.com\/id-id\/solution\/pengalaman-pengiriman\/","title":{"rendered":"Manajemen Pengalaman Pengiriman"},"content":{"rendered":"\n<div class=\"wp-block-anchanto-solutions-single-hero\"><div class=\"breadcrumb-row breadcrumb-static\"><div class=\"container\"><ul class=\"breadcrumb\"><li><a href=\"https:\/\/anchanto.com\/solutions\/\">Solusi<\/a><\/li><li>Manajemen Pengalaman Pengiriman<\/li><\/ul><\/div><\/div><div class=\"block-row\"><div class=\"container\"><div class=\"border-outer border-full\"><div class=\"half-rightcap flex flex-end pt-0\"><div class=\"left-caption pr-90\"><div class=\"title-row\"><h2><span>SAMPAIKAN. LIBATKAN. PERTAHANKAN.<\/span>Buat Pelanggan Tenang dengan Update Order Real-Time<\/h2><\/div><\/div><div class=\"right-caption\"><h5>Manajemen Pengalaman Pengiriman<\/h5><p class=\"solution-subtitle\">Tingkatkan pengalaman pelanggan di setiap tahap order mereka\u2014dari checkout hingga dukungan pasca-pembelian, dan layanan setelah pengiriman.<\/p><\/div><\/div><\/div><div class=\"banner-img\"><figure><img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/anchanto-solution-delivery-experience-banner.png\" alt=\"\"\/><\/figure><\/div><\/div><\/div><\/div>\n\n\n    <div class=\"wp-block-anchanto-block-company-logos wp-block-anchanto-block-company-logos\">\n        <div class=\"block-row\">\n            <div class=\"title-row text-center\">\n                                    <h2><span>Dipercaya oleh bisnis ternama di berbagai wilayah, kategori, dan industri<\/span><\/h2>\n                            <\/div>\n            <div class=\"join-us-slider-wrap\">\n                <div class=\"join-us-slider\">\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-asendia.svg\" alt=\"ASENDIA\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-DpD.svg\" alt=\"DPD\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Paulas-Choice.svg\" alt=\"PAULAS CHOICE\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Fossil.svg\" alt=\"FOSSIL\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Rhenus-Logistics.svg\" alt=\"RHENUS LOGISTICS\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Estee-Lauder.svg\" alt=\"ESTEE LAUDER\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Lazada.svg\" alt=\"LAZADA\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Bosch.svg\" alt=\"BOSCH\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Ninja-Van.svg\" alt=\"NINJA VAN\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-asendia.svg\" alt=\"ASENDIA\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-DpD.svg\" alt=\"DPD\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Paulas-Choice.svg\" alt=\"PAULAS CHOICE\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Fossil.svg\" alt=\"FOSSIL\">\n                                                    <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    \n\n\n<div class=\"wp-block-anchanto-why-anchanto-solution-single\"><div class=\"prd-dlist\"><div class=\"prd-block\"><div class=\"container\"><div class=\"prd-item flex\"><div class=\"caption-area\"><div class=\"title-row\"><h3><span><\/span>Ciptakan loyalitas pelanggan dengan interaksi yang proaktif<\/h3><\/div><div class=\"caption\"><p>Mendapatkan pelanggan baru bisa 25 kali lipat lebih menantang daripada mempertahankan yang sudah ada. Melalui penjualan D2C atau toko online, brand dapat berinteraksi langsung dengan pelanggan dan membangun hubungan yang langgeng. <br><br>Anchanto membantu brand e-commerce dalam memaksimalkan pembelian ulang dan menekan biaya dukungan. Melalui informasi pelacakan yang akurat dan real-time, tim support brand dapat menjawab pertanyaan lebih cepat dan pelanggan bisa memantau status pesanan mereka.<\/p><div class=\"prd-link\"><i class=\"box-icon icon-tracking\"><\/i><a href=\"https:\/\/anchanto.com\/product\/parcel-tracking\/\" class=\"icon btn-arrow sm-arrow\" data-icon=\"u\"><strong>Enabled by Anchanto Parcel Tracking<\/strong>Equip your customers and support teams with accurate tracking information<\/a><\/div><\/div><\/div><div class=\"img-area\"><figure><img decoding=\"async\" class=\"wow fadeIn\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/anchanto-solutions-delivery-experience-why-anchanto.jpg\" alt=\"\"\/><\/figure><img decoding=\"async\" class=\"bottom-img wow fadeInLeft\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/07\/anchanto-solutions-delivery-experience-why-anchanto-data.svg\"\/><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-anchanto-solutions-list\"><div class=\"solution-section no-bottom-round\"><div class=\"circle\"><\/div><div class=\"container\"><div class=\"title-row text-center pb-0\"><h2><span>MANAJEMEN PENGALAMAN PENGIRIMAN<\/span>Kurangi pertanyaan WISMO, tingkatkan kepuasan pelanggan<\/h2><p>Dirancang khusus untuk brand e-commerce agar dapat berinteraksi secara proaktif dengan pelanggan di setiap tahapan order mereka.<\/p><a href=\"https:\/\/anchanto.com\/id-id\/jadwalkan-demo\/\" class=\"btn btn-bdr btn-lg\">Hubungi kami<\/a><\/div><\/div><\/div><div class=\"gray-bg block-row pt-0 pb-130\"><div class=\"tabs-wrap sol-details-tabs\"><div class=\"tabs-row\"><div class=\"container\"><ul class=\"tabs-list\"><li><a href=\"javascript:void(0);\" data-id=\"#tab-0\">Pelacakan Pesanan<\/a><\/li><li><a href=\"javascript:void(0);\" data-id=\"#tab-1\">Halaman Pelacakan<\/a><\/li><li><a href=\"javascript:void(0);\" data-id=\"#tab-2\">Notifikasi Pelacakan<\/a><\/li><li><a href=\"javascript:void(0);\" data-id=\"#tab-3\">Integrasi<\/a><\/li><\/ul><\/div><\/div><div class=\"sol-tabs-list\"><div class=\"container\"><div class=\"half-rightcap flex\" id=\"tab-0\"><div class=\"left-caption\"><div class=\"tab-count\">1 \/ 4<\/div><h3>Berikan tim support Anda informasi status order yang detail<\/h3><p>Kurangi durasi layanan panggilan dengan cara membuat staf bisa mengakses data pelacakan dengan mudah di platform pusat agar bisa menjawab pertanyaan pelanggan lebih cepat.<br><br>Jawab pertanyaan pelanggan dengan baik dengan mengetahui \u2018perkiraan tanggal pengiriman\u2019 untuk semua pesanan.\u00a0<br><br>Antisipasi pertanyaan pelanggan dengan mengidentifikasi pesanan yang penting, seperti paket yang terjebak di bea cukai atau tertunda pengirimannya, dan beri tahu di awal.<br><br>Pantau performa jasa pengiriman dan kepatuhan SLA-nya untuk meningkatkan efisiensi operasional secara keseluruhan.<\/p><\/div><div class=\"right-caption\"><figure class=\"fadeInRight wow\"><img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2025\/03\/Delivery-Experience-Management-3.svg\" alt=\"Featured Image\"\/><\/figure><\/div><\/div><div class=\"half-rightcap flex\" id=\"tab-1\"><div class=\"left-caption\"><div class=\"tab-count\">2 \/ 4<\/div><h3>Buat halaman cek resi Anda <\/h3><p>Jangan mengarahkan pelanggan Anda ke situs pelacakan kurir yang umum. Sebagai gantinya, berikan halaman pelacakan khusus agar mereka melacak pesanan secara langsung.\u00a0<br><br>Tingkatkan <em>brand recall<\/em> dengan menyesuaikan halaman pelacakan menggunakan logo, font, dan warna brand Anda sehingga tampilan dan nuansanya sesuai dengan situs web Anda.<br><br>Tingkatkan penjualan dengan menawarkan produk lain melalui spanduk iklan dan promosi yang akan datang di halaman pelacakan khusus Anda.<\/p><\/div><div class=\"right-caption\"><figure class=\"fadeInRight wow\"><img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2025\/03\/Delivery-Experience-Management-2.svg\" alt=\"Featured Image\"\/><\/figure><\/div><\/div><div class=\"half-rightcap flex\" id=\"tab-2\"><div class=\"left-caption\"><div class=\"tab-count\">3 \/ 4<\/div><h3>Tingkatkan retensi pelanggan melalui komunikasi yang proaktif<\/h3><p>Kurangi pertanyaan WISMO (Where is My Order) dan WISMR (Where is My Return) dengan mengomunikasikan update status pengiriman atau pengembalian pesanan secara aktif dengan informasi yang akurat dan detail.<br><br>Jaga kepercayaan pelanggan dengan mengirimkan notifikasi pelacakan pesanan melalui email, SMS, atau WhatsApp, yang dibuat khusus menggunakan nama pengirim, logo brand, font, dan warna pilihan Anda.<br><br>Ukur loyalitas pelanggan dan identifikasi pelanggan setia dan pelanggan yang tidak Puas dengan menyertakan survei feedback khusus melalui notifikasi email atau di halaman pelacakan.<\/p><\/div><div class=\"right-caption\"><figure class=\"fadeInRight wow\"><img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2025\/03\/Delivery-Experience-Management-1.svg\" alt=\"Featured Image\"\/><\/figure><\/div><\/div><div class=\"half-rightcap flex\" id=\"tab-3\"><div class=\"left-caption\"><div class=\"tab-count\">4 \/ 4<\/div><h3>Integrasi siap pakai <br>ke jasa pengiriman dan <br>e-commerce<\/h3><p>Akses API Terbuka yang memungkinkan pelanggan untuk menggunakan data pelacakan &amp; membuat laporan mereka sendiri, menggunakannya untuk sistem pelacakan internal mereka, atau memanfaatkannya untuk hal lain.<br><br>Terhubung dengan lebih dari 100+ jasa pengiriman dan layanan pos serta mengelola data paket dalam volume besar secara terpusat.<br><br>Memungkinkan partner e-commerce Anda untuk menggunakan informasi pelacakan real-time melalui sistem untuk pengambilan keputusan yang lebih baik.<\/p><\/div><div class=\"right-caption\"><figure class=\"fadeInRight wow\"><img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2025\/03\/Delivery-Experience-Management-4.svg\" alt=\"Featured Image\"\/><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-anchanto-solution-features\"><div class=\"block-row\"><div class=\"container\"><div class=\"title-row\"><h2><span><strong>SOLUSI YANG DIRANCANG KHUSUS<\/strong><\/span>Lihat Detail Solusi<\/h2><\/div><div class=\"prd-sol-list flex\"><div class=\"prd-sol-item\"><div class=\"box-icon\"><img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/themes\/anchanto-v2\/assets\/images\/bag.svg\" alt=\"bag-icon\"\/><\/div><h5>Order Tracking<\/h5><p>Dapatkan informasi terpusat dari semua pesanan untuk membantu tim support Anda menjawab pertanyaan WISMO\/WISMR lebih cepat.<\/p><a href=\"https:\/\/anchanto.com\/contact\/book-a-demo\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">Pelajari<\/a><\/div><div class=\"prd-sol-item\"><div class=\"box-icon\"><img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/themes\/anchanto-v2\/assets\/images\/bag.svg\" alt=\"bag-icon\"\/><\/div><h5>Post Purchase<\/h5><p>Ciptakan kepuasan pelanggan dengan komunikasi dan pelacakan pesanan langsung sepanjang perjalanan pembelian mereka.<\/p><a href=\"https:\/\/anchanto.com\/contact\/book-a-demo\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">Pelajari<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-anchanto-companies-we-consider\"><div class=\"block-row pt-100\" style=\"background-color:#F7F7F7\"><div class=\"container\"><div class=\"block-row\"><div class=\"title-row pb-0\"><h2><span>TIPE BISNIS<\/span>Dirancang untuk <i>Semua <\/i>Jenis Bisnis<\/h2><\/div><div class=\"half-rightcap flex pb-0\"><div class=\"left-caption pr-90\"><ul class=\"toggle-list\"><li class=\"toggle-item active\"><a href=\"javascript:void(0);\">Untuk Brand dan Retailer<\/a><div class=\"caption\"><p>Dibuat untuk brand dan retailer agar dapat berinteraksi langsung dengan pelanggan dan menawarkan pengalaman pasca-pembelian dan pengiriman yang luar biasa. <br><br>Bersama Anchanto, bisnis Anda akan mendapatkan akses ke informasi pelacakan yang akurat &#038; terstandarisasi dari berbagai sumber. Data pelacakan terpusat memungkinkan Anda untuk selalu memberitahukan pelanggan tentang pesanan mereka.<\/p><\/div><\/li><li class=\"toggle-item \"><a href=\"javascript:void(0);\">Marketplace<\/a><div class=\"caption\"><p>Solusi \u2018Manajemen Pengalaman Pengiriman\u2019 dari Anchanto memberi marketplace e-commerce yang sedang berkembang dengan data terpusat dari berbagai jasa pengiriman dan memungkinkan mereka untuk mengomunikasikan update status pesanan dengan pelanggan secara real-time.<\/p><\/div><\/li><\/ul><\/div><div class=\"right-caption\"><figure><img decoding=\"async\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2024\/08\/companies-we-consider-ICP-3pl.png?ver=1723027680\" alt=\"Featured Image\"\/><\/figure><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n    <div class=\"block-row gray-bg ptb-70 product-list-icons\">\n        <div class=\"container\">\n            <div class=\"title-row\">\n                <h3 class=\"product-list-heading\">Lihat\u00a0<em>semua produk\u00a0<\/em>Anchanto<\/h3>\n            <\/div>\n            <div class=\"prd-sort-list\">\n                                    <div class=\"prd-item product_104242\">\n                        <figure>\n                            <i class=\"icon icon-management order-management\"><\/i>\n                        <\/figure>\n                        <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/produk\/order-management\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">\n                            <span>Order<br \/>Management<\/span>\n                        <\/a>\n                    <\/div>\n                                    <div class=\"prd-item product_104239\">\n                        <figure>\n                            <i class=\"icon icon-warehouse warehouse-management\"><\/i>\n                        <\/figure>\n                        <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/produk\/warehouse-management\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">\n                            <span>Warehouse<br \/>Management<\/span>\n                        <\/a>\n                    <\/div>\n                                    <div class=\"prd-item product_104236\">\n                        <figure>\n                            <i class=\"icon icon-control-tower control-tower\"><\/i>\n                        <\/figure>\n                        <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/produk\/control-tower\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">\n                            <span>Control<br \/>Tower<\/span>\n                        <\/a>\n                    <\/div>\n                                    <div class=\"prd-item product_104230\">\n                        <figure>\n                            <i class=\"icon icon-shelf digital-shelf\"><\/i>\n                        <\/figure>\n                        <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/produk\/digital-shelf\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">\n                            <span>Digital<br \/>Shelf<\/span>\n                        <\/a>\n                    <\/div>\n                                    <div class=\"prd-item product_104233\">\n                        <figure>\n                            <i class=\"icon icon-product operation-experience\"><\/i>\n                        <\/figure>\n                        <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/produk\/operations-experience\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">\n                            <span>Operations<br \/>Experience<\/span>\n                        <\/a>\n                    <\/div>\n                                    <div class=\"prd-item product_104227\">\n                        <figure>\n                            <i class=\"icon icon-tracking parcel-tracking\"><\/i>\n                        <\/figure>\n                        <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/produk\/parcel-tracking\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">\n                            <span>Parcel<br \/>Tracking<\/span>\n                        <\/a>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n    \n\n    <div class=\"block-row \">\n        <div class=\"container\">\n            <div class=\"title-row text-center\">\n                <h2>\n                    <span class=\"tagline\">PERPUSTAKAAN MEDIA<\/span>\n                    Informasi dan <i>Insight<\/i>                <\/h2>\n                <a href=\"https:\/\/anchanto.com\/id-id\/sumber-daya\/\" class=\"btn btn-bdr btn-lg link-label\">\n                    <span>Lihat semua informasi<\/span>\n                <\/a>\n            <\/div>\n            <div class=\"resource-list flex\">\n                                    <div class=\"resouce-item\">\n                        <figure>\n                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/10\/anchanto-en-guide-indonesian-ecommerce-industry.jpg\" alt=\"Indonesia E-commerce Industry: A Complete Guide\" \/>\n                        <\/figure>\n                        <div class=\"caption-area\">\n                            <span class=\"date-item\">READ TIME | 14 MIN<\/span>\n                            <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/indonesia-e-commerce-industry\/\"><p>Indonesia E-commerce Industry: A Complete Guide<\/p><\/a>\n                            <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/resources\/guides-id\/\" class=\"btn btn-bdr sm-btn\">PANDUAN<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"resouce-item\">\n                        <figure>\n                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/10\/anchanto-en-guide-singapore-ecommerce-industry.png\" alt=\"Singapore E-commerce Industry: Everything You Need to Know\" \/>\n                        <\/figure>\n                        <div class=\"caption-area\">\n                            <span class=\"date-item\">READ TIME | 16 MIN<\/span>\n                            <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/singapore-e-commerce-industry-3\/\"><p>Singapore E-commerce Industry: Everything You Need to Know<\/p><\/a>\n                            <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/resources\/guides-id\/\" class=\"btn btn-bdr sm-btn\">PANDUAN<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"resouce-item\">\n                        <figure>\n                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/10\/anchanto-en-blog-o2o-marketing-strategies-for-retailers.jpg\" alt=\"O2O Marketing: How to Drive Offline Sales Using Online Channels\" \/>\n                        <\/figure>\n                        <div class=\"caption-area\">\n                            <span class=\"date-item\">READ TIME | 14 MIN<\/span>\n                            <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/o2o-marketing-meaning-and-strategies-2\/\"><p>O2O Marketing: How to Drive Offline Sales Using Online Channels<\/p><\/a>\n                            <a href=\"https:\/\/prod-qa.anchanto.com\/id-id\/resources\/blogs-id\/\" class=\"btn btn-bdr sm-btn\">BLOGS<\/a>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n    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