{"id":85239,"date":"2024-07-27T02:30:56","date_gmt":"2024-07-26T21:00:56","guid":{"rendered":"https:\/\/anchanto.com\/solution\/delivery-experience\/"},"modified":"2024-11-25T15:32:28","modified_gmt":"2024-11-25T10:02:28","slug":"delivery-experience","status":"publish","type":"solution","link":"https:\/\/prod-qa.anchanto.com\/en-sg\/solution\/delivery-experience\/","title":{"rendered":"Delivery Experience Management"},"content":{"rendered":"\n<div class=\"wp-block-anchanto-solutions-single-hero\"><div class=\"breadcrumb-row breadcrumb-static\"><div class=\"container\"><ul class=\"breadcrumb\"><li><a href=\"https:\/\/prod-qa.anchanto.com\/en-sg\/solutions\/\">Solutions<\/a><\/li><li>Delivery Experience Management<\/li><\/ul><\/div><\/div><div class=\"block-row\"><div class=\"container\"><div class=\"border-outer border-full\"><div class=\"half-rightcap flex flex-end pt-0\"><div class=\"left-caption pr-90\"><div class=\"title-row\"><h2><span>INFORM. ENGAGE. RETAIN<\/span>Increase customer lifetime value and decrease support costs<\/h2><\/div><\/div><div class=\"right-caption\"><h5>Delivery Experience Management<\/h5><p class=\"solution-subtitle\">Enhance customer engagement at every stage of their journey\u2014from checkout to post-purchase support and after delivery experience.<\/p><\/div><\/div><\/div><div class=\"banner-img\"><figure><img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/anchanto-solution-delivery-experience-banner.png\" alt=\"\"\/><\/figure><\/div><\/div><\/div><\/div>\n\n\n    <div class=\"wp-block-anchanto-block-company-logos wp-block-anchanto-block-company-logos\">\n        <div class=\"block-row\">\n            <div class=\"title-row text-center\">\n                                    <h2><span>Trusted by leaders across regions, categories, and industries<\/span><\/h2>\n                            <\/div>\n            <div class=\"join-us-slider-wrap\">\n                <div class=\"join-us-slider\">\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-asendia.svg\" alt=\"ASENDIA\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-DpD.svg\" alt=\"DPD\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Paulas-Choice.svg\" alt=\"PAULAS CHOICE\">\n        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src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Estee-Lauder.svg\" alt=\"ESTEE LAUDER\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Lazada.svg\" alt=\"LAZADA\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Bosch.svg\" alt=\"BOSCH\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Ninja-Van.svg\" alt=\"NINJA VAN\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-asendia.svg\" alt=\"ASENDIA\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-DpD.svg\" alt=\"DPD\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Paulas-Choice.svg\" alt=\"PAULAS CHOICE\">\n                                                    <\/div>\n                                            <div class=\"join-slide\">\n                                                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/Anchanto-Customer-Logo-Fossil.svg\" alt=\"FOSSIL\">\n                                                    <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    \n\n\n<div class=\"wp-block-anchanto-why-anchanto-solution-single\"><div class=\"prd-dlist\"><div class=\"prd-block\"><div class=\"container\"><div class=\"prd-item flex\"><div class=\"caption-area\"><div class=\"title-row\"><h3><span><\/span>Proactively engage with your customers and build loyalty<\/h3><\/div><div class=\"caption\"><p>Acquiring new customers can be upto 25 times more expensive than retaining existing ones. Through D2C or webstore sales, brands can directly engage with customers and build lasting relationships. Anchanto helps e-commerce brands in maximising repeat purchases and minimizing support costs. Through accurate and real-time tracking information, a brand\u2019s support team can resolve queries faster and customers can always stay informed on their order status.<\/p><div class=\"prd-link\"><i class=\"box-icon icon-tracking\"><\/i><a href=\"https:\/\/prod-qa.anchanto.com\/product\/parcel-tracking\/\" class=\"icon btn-arrow sm-arrow\" data-icon=\"u\"><strong>Enabled by Anchanto Parcel Tracking<\/strong>Equip your customers and support teams with accurate tracking information<\/a><\/div><\/div><\/div><div class=\"img-area\"><figure><img decoding=\"async\" class=\"wow fadeIn\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/anchanto-solutions-delivery-experience-why-anchanto.jpg\" alt=\"\"\/><\/figure><img decoding=\"async\" class=\"bottom-img wow fadeInLeft\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/anchanto-solutions-delivery-experience-why-anchanto-data.svg\"\/><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-anchanto-solutions-list\"><div class=\"solution-section no-bottom-round\"><div class=\"circle\"><\/div><div class=\"container\"><div class=\"title-row text-center pb-0\"><h2><span>DELIVERY EXPERIENCE MANAGEMENT SOLUTION<\/span>Decrease WISMO queries, increase customer delight<\/h2><p>Purpose-built for e-commerce brands to proactively engage with their customers at each step of their buying journey.<\/p><a href=\"https:\/\/prod-qa.anchanto.com\/en-sg\/book-a-demo\/\" class=\"btn btn-bdr btn-lg\">Let\u2019s talk<\/a><\/div><\/div><\/div><div class=\"gray-bg block-row pt-0 pb-130\"><div class=\"tabs-wrap sol-details-tabs\"><div class=\"tabs-row\"><div class=\"container\"><ul class=\"tabs-list\"><li><a href=\"javascript:void(0);\" data-id=\"#tab-0\">Order Tracking<\/a><\/li><li><a href=\"javascript:void(0);\" data-id=\"#tab-1\">Tracking Page<\/a><\/li><li><a href=\"javascript:void(0);\" data-id=\"#tab-2\">Tracking Notifications<\/a><\/li><li><a href=\"javascript:void(0);\" data-id=\"#tab-3\">Integrations<\/a><\/li><\/ul><\/div><\/div><div class=\"sol-tabs-list\"><div class=\"container\"><div class=\"half-rightcap flex\" id=\"tab-0\"><div class=\"left-caption\"><div class=\"tab-count\">1 \/ 4<\/div><h3>Empower your support teams with detailed tracking information <\/h3><p>Reduce support call durations by allowing staff to easily access tracking data on a central platform and resolve customer queries faster.<br><br>Confidently answer customer tickets through accurate predictions of the \u2018estimated delivery date\u2019 for all orders.<br> <br>Pre-empt customer inquiries by identifying critical orders such as those stuck at customs or delayed in delivery and inform customers in advance. <br> <br>Monitor carrier performance and delivery SLA compliance to improve overall operational efficiency.   <\/p><\/div><div class=\"right-caption\"><figure class=\"fadeInRight wow\"><img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/anchanto-solution-delivery-experience-management-detailed-tracking.svg\" alt=\"Featured Image\"\/><\/figure><\/div><\/div><div class=\"half-rightcap flex\" id=\"tab-1\"><div class=\"left-caption\"><div class=\"tab-count\">2 \/ 4<\/div><h3>Configure a branded tracking page for live order tracking <\/h3><p>Avoid redirecting your customers to a generic courier tracking website. Instead, offer a branded tracking page and allow them to track their orders directly.<br><br>Create brand recall by customizing the tracking page with your brand&#8217;s logo, fonts, and colours, ensuring it matches the look and feel of your website. <br> <br>Upsell and cross-sell new products by including ad banners and upcoming promotions on your branded tracking page. <\/p><\/div><div class=\"right-caption\"><figure class=\"fadeInRight wow\"><img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/anchanto-solution-delivery-experience-management-branded-tracking-page.svg\" alt=\"Featured Image\"\/><\/figure><\/div><\/div><div class=\"half-rightcap flex\" id=\"tab-2\"><div class=\"left-caption\"><div class=\"tab-count\">3 \/ 4<\/div><h3>Drive customer retention through proactive communication<\/h3><p><br> <br>Reduce WISMO and WISMR queries by actively communicating delivery or return status updates with accurate and detailed information.   <br> <br>Ensure customer trust by sending customized order tracking notifications via email, SMS or WhatsApp, with your preferred sender name, brand logo, font and colours.  <br> <br>Measure customer loyalty and identify promoters and detractors by including a branded feedback survey in email notifications or on the tracking page.   <\/p><\/div><div class=\"right-caption\"><figure class=\"fadeInRight wow\"><img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/anchanto-solution-delivery-experience-management-proactive-communication.svg\" alt=\"Featured Image\"\/><\/figure><\/div><\/div><div class=\"half-rightcap flex\" id=\"tab-3\"><div class=\"left-caption\"><div class=\"tab-count\">4 \/ 4<\/div><h3>Pre-integrated with global carriers and e-commerce systems<\/h3><p>Access an Open API hub and enable customers to use tracking data &amp; build their own reports, use it for their internal tracking systems or leverage it in other ways.<br><br>Easily connect with x+ shipping carriers and postal services and manage large volumes of parcel data centrally.<br><br>Enable your e-commerce partners to use real-time tracking information through your system for better decision making.<\/p><\/div><div class=\"right-caption\"><figure class=\"fadeInRight wow\"><img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/07\/anchanto-solution-delivery-experience-management-pre-integrated.svg\" alt=\"Featured Image\"\/><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-anchanto-solution-features\"><div class=\"block-row\"><div class=\"container\"><div class=\"title-row\"><h2><span>PURPOSE BUILT PRODUCTS<\/span>Explore Solution Details  <\/h2><\/div><div class=\"prd-sol-list flex\"><div class=\"prd-sol-item\"><div class=\"box-icon\"><img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/themes\/anchanto-v2\/assets\/images\/bag.svg\" alt=\"bag-icon\"\/><\/div><h5>Order Tracking<\/h5><p>Get central visibility of all orders to help your support teams answer WISMO\/ WISMR queries faster.<\/p><a href=\"https:\/\/prod-qa.anchanto.com\/contact\/book-a-demo\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">Know more<\/a><\/div><div class=\"prd-sol-item\"><div class=\"box-icon\"><img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/themes\/anchanto-v2\/assets\/images\/bag.svg\" alt=\"bag-icon\"\/><\/div><h5>Post Purchase<\/h5><p>Create customer delight with branded communication and live-order tracking throughout the buying journey.<\/p><a href=\"https:\/\/prod-qa.anchanto.com\/contact\/book-a-demo\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">Know more<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-anchanto-companies-we-consider\"><div class=\"block-row pt-100\" style=\"background-color:#F7F7F7\"><div class=\"container\"><div class=\"block-row\"><div class=\"title-row pb-0\"><h2><span>USER CATEGORIES<\/span>Built for <i>all types<\/i> of businesses<\/h2><\/div><div class=\"half-rightcap flex pb-0\"><div class=\"left-caption pr-90\"><ul class=\"toggle-list\"><li class=\"toggle-item active\"><a href=\"javascript:void(0);\">Brands and Retailers<\/a><div class=\"caption\"><p>Built for brands and retailers to directly engage with their customers and offer an exceptional post-purchase and delivery experience. With Anchanto, these businesses get access to accurate &#038; standardized tracking information from multiple sources. Central tracking data enables them to keep their customers always informed about their orders. <\/p><\/div><\/li><li class=\"toggle-item \"><a href=\"javascript:void(0);\">Marketplaces<\/a><div class=\"caption\"><p>Anchanto\u2019s \u2018Delivery Experience Management\u2019 solution equips up and coming e-commerce marketplaces with centralize data from multiple carriers and allows them to communicate order status updates with their customers in real-time.  <\/p><\/div><\/li><\/ul><\/div><div class=\"right-caption\"><figure><img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2024\/08\/companies-we-consider-ICP-3pl.png?ver=1723027680\" alt=\"Featured Image\"\/><\/figure><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n    <div class=\"block-row gray-bg ptb-70 product-list-icons\">\n        <div class=\"container\">\n            <div class=\"title-row\">\n                <h3 class=\"product-list-heading\">Explore all our <i>Products<\/i><\/h3>\n            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data-icon=\"u\">\n                            <span>Digital<br \/>Shelf<\/span>\n                        <\/a>\n                    <\/div>\n                                    <div class=\"prd-item product_85194\">\n                        <figure>\n                            <i class=\"icon icon-product operation-experience\"><\/i>\n                        <\/figure>\n                        <a href=\"https:\/\/prod-qa.anchanto.com\/en-sg\/products\/operations-experience\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">\n                            <span>Operations<br \/>Experience<\/span>\n                        <\/a>\n                    <\/div>\n                                    <div class=\"prd-item product_85190\">\n                        <figure>\n                            <i class=\"icon icon-tracking parcel-tracking\"><\/i>\n                        <\/figure>\n                        <a href=\"https:\/\/prod-qa.anchanto.com\/en-sg\/products\/parcel-tracking\/\" class=\"btn-link icon sm-arrow btn-arrow\" data-icon=\"u\">\n                            <span>Parcel<br \/>Tracking<\/span>\n                        <\/a>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n    \n\n    <div class=\"block-row \">\n        <div class=\"container\">\n            <div class=\"title-row text-center\">\n                <h2>\n                    <span class=\"tagline\">READ AND REFLECT<\/span>\n                    Resources and <i>Insights<\/i>                <\/h2>\n                <a href=\"https:\/\/prod-qa.anchanto.com\/resources\/\" class=\"btn btn-bdr btn-lg link-label\">\n                    <span>Explore all resources<\/span>\n                <\/a>\n            <\/div>\n            <div class=\"resource-list flex\">\n                                    <div class=\"resouce-item\">\n                        <figure>\n                 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src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/10\/anchanto-en-guide-singapore-ecommerce-industry.png\" alt=\"Singapore E-commerce Industry: Everything You Need to Know\" \/>\n                        <\/figure>\n                        <div class=\"caption-area\">\n                            <span class=\"date-item\">READ TIME | 16 MIN<\/span>\n                            <a href=\"https:\/\/prod-qa.anchanto.com\/en-sg\/singapore-e-commerce-industry-3\/\"><p>Singapore E-commerce Industry: Everything You Need to Know<\/p><\/a>\n                            <a href=\"https:\/\/prod-qa.anchanto.com\/en-sg\/resources\/guides-en-sg\/\" class=\"btn btn-bdr sm-btn\">GUIDES<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"resouce-item\">\n                        <figure>\n                            <img decoding=\"async\" src=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/10\/anchanto-en-blog-o2o-marketing-strategies-for-retailers.jpg\" alt=\"O2O Marketing: How to Drive Offline Sales Using Online Channels\" \/>\n                        <\/figure>\n                        <div class=\"caption-area\">\n                            <span class=\"date-item\">READ TIME | 14 MIN<\/span>\n                            <a href=\"https:\/\/prod-qa.anchanto.com\/en-sg\/o2o-marketing-meaning-and-strategies-2\/\"><p>O2O Marketing: How to Drive Offline Sales Using Online Channels<\/p><\/a>\n                            <a href=\"https:\/\/prod-qa.anchanto.com\/en-sg\/resources\/blogs-en-sg\/\" class=\"btn btn-bdr sm-btn\">BLOGS<\/a>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n    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