{"id":138998,"date":"2025-07-09T15:28:58","date_gmt":"2025-07-09T09:58:58","guid":{"rendered":"https:\/\/anchanto.com\/how-skinx-improved-sla-performance-by-50-with-anchanto-technology\/"},"modified":"2025-10-15T15:59:28","modified_gmt":"2025-10-15T10:29:28","slug":"how-skinx-improved-sla-performance-by-50-with-anchanto-technology","status":"publish","type":"post","link":"https:\/\/prod-qa.anchanto.com\/en-my\/how-skinx-improved-sla-performance-by-50-with-anchanto-technology\/","title":{"rendered":"How SkinX Improved Fulfillment SLA by 50% with Anchanto Technology"},"content":{"rendered":"\n<p><strong>Key Highlights:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SkinX improved fulfillment speed SLA by 50% after implementing Anchanto\u2019s OMS and WMS solutions.<\/li>\n\n\n\n<li>Anchanto enabled SkinX to centralize multi-channel order management and scale operations efficiently across marketplaces, B2B customers, and its proprietary platform.<\/li>\n\n\n\n<li>The implementation of Anchanto\u2019s technology supported inventory accuracy, batch tracking, and real-time analytics enabling rapid business growth.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>SkinX, a fast-growing teledermatology platform, experienced exponential growth as it evolved into a <strong>full-scale e-commerce provider for skincare<\/strong> products. To keep pace with rising order volumes and expanding sales channels, <strong>SkinX required a scalable and centralized backend system<\/strong>. Anchanto\u2019s integrated Order and Warehouse Management solutions offered the real-time visibility, speed, and automation required to meet SkinX\u2019s operational goals.<strong> With Anchanto, SkinX significantly improved its order accuracy and SLA compliance<\/strong> while preparing for long-term growth.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"TH - SkinX - \u0e1e\u0e25\u0e34\u0e01\u0e42\u0e09\u0e21\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e01\u0e32\u0e23\u0e2d\u0e2d\u0e40\u0e14\u0e2d\u0e23\u0e4c\u0e43\u0e2b\u0e49\u0e40\u0e23\u0e47\u0e27\u0e02\u0e36\u0e49\u0e19 50% \u0e14\u0e49\u0e27\u0e22 Anchanto!\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/sr9JC6_ZUoE?start=49&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-challenges\">Challenges<\/h2>\n\n\n\n<p>SkinX is an online dermatology consultation and e-commerce business that combines telemedicine with widespread product delivery. As the company scaled rapidly across multiple sales channels and customer segments, it faced some operational challenges:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lack of scalability in existing systems:<\/strong> Their previous processes couldn\u2019t support fast-growing order volumes across online marketplaces, offline channels, and app-based sales.<\/li>\n\n\n\n<li><strong>Manual inefficiencies in inventory handling:<\/strong> With a heavy dependence on people to manage inventory batches, expiry dates, and growing SKU counts, inventory management and data were prone to errors.<\/li>\n\n\n\n<li><strong>Siloed operations across channels:<\/strong> With orders coming in from its own sales channel, different marketplaces, and B2B partners, SkinX was challenged with order management inefficiency and needed centralized visibility.<\/li>\n\n\n\n<li><strong>Limited data access:<\/strong> Rapid decision-making was also hampered by a lack of actionable, real-time analytics and reporting.<\/li>\n\n\n\n<li><strong>Rising pressure on SLA compliance:<\/strong> Customers expected speed, quality, and reliability, but without automation, maintaining consistent SLAs was difficult.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-implementation\">Implementation<\/h2>\n\n\n\n<p>To build a strong operational foundation, <strong>SkinX implemented both <a href=\"https:\/\/anchanto.com\/en-my\/products\/order-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Anchanto Order Management (OMS)<\/a> and <a href=\"https:\/\/anchanto.com\/en-my\/products\/warehouse-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Warehouse Management (WMS)<\/a><\/strong>. Anchanto\u2019s ability to integrate across channels\u2014including SkinX\u2019s proprietary platform, marketplaces, and offline channels\u2014was critical to the deployment.<\/p>\n\n\n\n<p>The onboarding process involved close collaboration between SkinX\u2019s operations and Anchanto\u2019s implementation teams. The team from Anchanto ensured <strong>each requirement, such as API integrations and distributed warehouse needs, were addressed<\/strong>. They also showed SkinX\u2019s operations staff how to effectively use the software to derive maximum efficiency.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1008\" height=\"472\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2025\/06\/anchanto-en-case-studies-skinx-implementation.png\" alt=\"anchanto-en-case-studies-skinx-oms-wms-implementation\" class=\"wp-image-131652\" srcset=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/06\/anchanto-en-case-studies-skinx-implementation.png 1008w, https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/06\/anchanto-en-case-studies-skinx-implementation-300x140.png 300w, https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/06\/anchanto-en-case-studies-skinx-implementation-768x360.png 768w\" sizes=\"auto, (max-width: 1008px) 100vw, 1008px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-solutions\">Solutions<\/h2>\n\n\n\n<p>To overcome its operational challenges and build a scalable fulfillment engine, SkinX deployed Anchanto&#8217;s Order Management and Warehouse Management System. The following solutions play a key role in the company\u2019s success today:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-centralized-multi-channel-management\">1. Centralized Multi-Channel Management<\/h3>\n\n\n\n<p><strong>Anchanto OMS integrated with SkinX\u2019s proprietary app<\/strong>, <strong>major regional marketplaces, and offline channels<\/strong> to consolidate orders in one place, enabling consistent processing and SLA tracking.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-smart-warehouse-operations\">2. Smart Warehouse Operations<\/h3>\n\n\n\n<p>Anchanto WMS <strong>automated inbound and outbound processes<\/strong>, improving inventory accuracy and SKU management. Moreover, it offered <strong>batch and expiry date tracking<\/strong> ensuring distribution of products before expiry for minimal wastage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-real-time-visibility-and-analytics\">3. Real-Time Visibility and Analytics<\/h3>\n\n\n\n<p>Anchanto\u2019s dashboards provided SkinX with <strong>actionable, real-time data on inventory levels, order status, and fulfillment KPIs in a single location<\/strong>. This supports the need for faster decisions and better planning.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-automated-order-splitting\">4. Automated Order Splitting<\/h3>\n\n\n\n<p>Anchato\u2019s SaaS technology supports <strong><a href=\"https:\/\/anchanto.com\/en-my\/optimize-ecommerce-multi-warehouse-operations-with-split-order-processing\/\" target=\"_blank\" rel=\"noreferrer noopener\">order splitting<\/a>, a solution that SkinX finds quite helpful<\/strong>. This feature enables the company to split and fulfill partial orders based on product availability. In turn, SLA performance improves without delaying the entire order.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-scalability-across-locations\">5. Scalability Across Locations<\/h3>\n\n\n\n<p>Anchanto\u2019s cloud-based systems allowed SkinX to rapidly scale its backend without investing in physical infrastructure. The company added new sales channels, <strong>increased the SKUs managed, and expanded warehouse capabilities without disruption<\/strong>. As a result, operational performance remains consistent despite rising order volumes and SKU counts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-outcomes\">Outcomes<\/h2>\n\n\n\n<p>Since implementing Anchanto\u2019s SaaS solutions, SkinX has achieved significant operational gains:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>50% improvement in fulfillment speed SLA<\/strong>, even as order volumes increased.<\/li>\n\n\n\n<li><strong>Greater inventory accuracy<\/strong>, including precise tracking of batches and expiry dates.<\/li>\n\n\n\n<li><strong>Expanded SKU management<\/strong>, supporting a broader product range without sacrificing control.<\/li>\n\n\n\n<li><strong>Real-time multi-channel order processing<\/strong>, enabling faster fulfillment and delivery.<\/li>\n\n\n\n<li><strong>Improved decision-making<\/strong>, with access to fast, data-driven insights via Anchanto dashboards.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1008\" height=\"472\" src=\"https:\/\/anchanto.com\/wp-content\/uploads\/2025\/06\/anchanto-en-case-studies-skinx-outcomes.png\" alt=\"\nanchanto-en-case-studies-skinx-outcomes-success\" class=\"wp-image-131667\" srcset=\"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/06\/anchanto-en-case-studies-skinx-outcomes.png 1008w, https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/06\/anchanto-en-case-studies-skinx-outcomes-300x140.png 300w, https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/06\/anchanto-en-case-studies-skinx-outcomes-768x360.png 768w\" sizes=\"auto, (max-width: 1008px) 100vw, 1008px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion\">Conclusion<\/h2>\n\n\n\n<p>By adopting Anchanto\u2019s OMS and WMS, <strong>SkinX future-proofed its e-commerce operations<\/strong> and positioned itself to deliver on its promise of convenience, trust, and high-quality medical product delivery. <strong>Anchanto\u2019s flexible and scalable technology will continue to support SkinX<\/strong> as it plans its business expansion and further service innovation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-about-the-company\">About the Company<\/h2>\n\n\n\n<p><a href=\"https:\/\/skinx.app\/\" target=\"_blank\" rel=\"noreferrer noopener\">SkinX<\/a> is a pioneering teledermatology and skincare e-commerce platform offering integrated online consultations, pharmacist support, and product delivery. The company merges medical expertise with digital innovation to serve customers with a mission to deliver quality healthcare services beyond physical boundaries. SkinX continues to set the standard for end-to-end digital healthcare experiences.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Key Highlights: SkinX, a fast-growing teledermatology platform, experienced exponential growth &#8230;<\/p>\n","protected":false},"author":11,"featured_media":131644,"comment_status":"closed","ping_status":"open","sticky":false,"template":"template-single-with-sidebar.php","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1185],"tags":[2158,2170,2159,2092,2178,2093,2353,2180,2181,2182,2354,2250,2231,2233,2355,2110,2356,2188,2357,2189,2112,2113,2114,2116,2253,2121,2254,2255,2256,2282,2336,2191,2097],"class_list":["post-138998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies-en-my","tag-anchanto-order-management-en-my","tag-anchanto-saas-technology-en-my","tag-anchanto-solutions-en-my","tag-automated-warehousing-en-my","tag-automatic-order-routing-en-my","tag-batch-and-expiry-management-2-en-my","tag-beauty-and-cosmetics-business-problems-en-my","tag-benefits-of-a-wms-en-my","tag-benefits-of-implementing-a-wms-en-my","tag-centralized-inventory-management-en-my","tag-centralized-sales-management-en-my","tag-channel-management-en-my","tag-e-commerce-en-my","tag-e-commerce-brands-en-my","tag-e-commerce-integrations-en-my","tag-e-commerce-scalability-en-my","tag-e-commerce-solutions-for-cosmetics-businesses-en-my","tag-fast-order-fulfillment-en-my","tag-faster-order-processing-en-my","tag-inventory-accuracy-en-my","tag-inventory-management-en-my","tag-inventory-visibility-en-my","tag-multi-channel-e-commerce-management-en-my","tag-multichannel-e-commerce-success-en-my","tag-order-and-inventory-management-en-my","tag-order-fulfillment-en-my","tag-order-fulfillment-time-en-my","tag-order-management-en-my","tag-order-management-system-en-my","tag-order-processing-en-my","tag-order-visibility-en-my","tag-warehouse-management-en-my","tag-warehouse-management-system-en-my"],"acf":false,"reading_time":"4","categories_list":[{"id":1185,"name":"Case Studies","link":"https:\/\/prod-qa.anchanto.com\/en-my\/resources\/case-studies-en-my\/"}],"featured_image_url":"https:\/\/prod-qa.anchanto.com\/wp-content\/uploads\/2025\/06\/anchanto-en-case-studies-skinx.png","_links":{"self":[{"href":"https:\/\/prod-qa.anchanto.com\/en-my\/wp-json\/wp\/v2\/posts\/138998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prod-qa.anchanto.com\/en-my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prod-qa.anchanto.com\/en-my\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prod-qa.anchanto.com\/en-my\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/prod-qa.anchanto.com\/en-my\/wp-json\/wp\/v2\/comments?post=138998"}],"version-history":[{"count":2,"href":"https:\/\/prod-qa.anchanto.com\/en-my\/wp-json\/wp\/v2\/posts\/138998\/revisions"}],"predecessor-version":[{"id":140551,"href":"https:\/\/prod-qa.anchanto.com\/en-my\/wp-json\/wp\/v2\/posts\/138998\/revisions\/140551"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/prod-qa.anchanto.com\/en-my\/wp-json\/wp\/v2\/media\/131644"}],"wp:attachment":[{"href":"https:\/\/prod-qa.anchanto.com\/en-my\/wp-json\/wp\/v2\/media?parent=138998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prod-qa.anchanto.com\/en-my\/wp-json\/wp\/v2\/categories?post=138998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prod-qa.anchanto.com\/en-my\/wp-json\/wp\/v2\/tags?post=138998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}